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Supply Chain Planning
reimagined for a New Era

Meet ketteQ, the next generation of supply chain planning software built for a world defined by disruption, volatility, and constant change.

As supply chains face greater disruption, complexity, and pressure than ever, ketteQ delivers a new approach to planning designed for constant change. This is not an upgrade to old technology—it’s a purpose-built platform for today’s unpredictable world.

ketteQ empowers organization to plan every possibility. By combining adaptive logic, intelligent automation, and real-time collaboration, companies can model uncertainty, improve decision-making, and respond faster across the entire supply chain.

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Built for Agility.
Designed for Impact.

ketteQ is more than a planning system; it’s a fundamentally different approach to supply chain planning. Built for continuous change, ketteQ replaces rigid linear processes with an adaptive platform that enables organizations to think in scenarios, act in real-time, and align every function—from supply chain to sales to finance.

Developed natively on the Salesforce platform, ketteQ connects planning with execution, empowering teams to collaborate, configure, and scale quickly. It’s modular architecture allows companies to solve their most pressing challenges first—and then expand with ease as needs evolve.

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Collaborative User Experience

  • Better demand signal and collaboration between sales, operations and finance
  • Faster deployment with existing IT support, data sharing and configurability
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Revolutionary Solver Analytics

  • More value from data management, analytics and sharing with other solutions
  • Ground-breaking PolymatiQ solver architecture for faster and better results

Planning Reinvented.
Momentum Accelerated.

Across industries and worldwide, a growing wave of companies is making a decisive move—abandoning legacy systems and outdated planning methods in favor of ketteQ’s next-generation platform. This isn’t incremental improvement. It’s a strategic shift towards adaptive, intelligent, and continuously evolving supply chain planning.

Johnson Controls

Global rollout across equipment and service parts planning

NCR Voyix

Demand planning transformation and improved on-time delivery

Trimble

10% gain in productivity and improved forecast accuracy

Carrier

Multi-phase deployment delivering global visibility and performance

Cosmetica Labs

Agile new product planning across cosmetics supply chains

Alliance Consumer Group (ACG)

Real-time promise date and replenishment planning

Simulates thousands of scenarios in seconds to evaluate constraints, identify trade-offs, and recommend the best path forward. It’s the intelligence behind accurate adaptive planning.

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PolymatiQ – ketteQ's agentic AI solver engine

Built for Agility. Designed for What's Next.

Today’s supply chains demand more than traditional planning methods were designed to deliver. ketteQ complements and extends existing approaches by enabling organizations to model uncertainty, respond in real-time, and drive continuous improvement across the supply chain.

Traditional planning systems often assume stability

Many planning tools provide a single scenario or outcome.

ketteQ Advantage: Powered by PolymatiQ , ketteQ's agentic AI solver engine runs thousands of simulations to explore multiple options and surface the most effective plan.

It's difficult to connect planning to execution.

ketteQ Advantage: As a native Salesforce application, ketteQ unifies sales, operations, and supply chain functions—bridging strategy and action in a single platform.

Complex implementations often delay the time to value.

ketteQ Advantage: With a modular architecture, cloud-native foundation, and conversational user interface, ketteQ delivers results in months rather than not years, unlocking faster impact and lower deployment risk.

Adaptive Capabilities
For modern supply chain challenges

ketteQ offers a suite of modular planning solutions designed to address the complexities of today’s dynamic supply chains. Built on a cloud-native architecture and powered by the PolymatiQ™ agentic AI solver engine, these solutions provide real-time adaptability, seamless integration, and enhanced decision-making across various functional areas.

Integrated Business Planning (IBP)

Unify strategic, operational, and financial planning processes. ketteQ’s IBP solution facilitates cross-functional collaboration, enabling organizations to align goals, anticipate disruptions, and make informed decisions that drive growth and resilience.

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Demand Planning

Enhance forecast accuracy with AI-driven insights. ketteQ’s demand planning leverages machine learning and predictive analytics to process multiple data signals, enabling organizations to anticipate market shifts and adjust plans proactively.

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Supply Planning

Optimize supply chain operations with real-time adaptability. ketteQ’s supply planning solution incorporates constraint-based replenishment and dynamic scenario analysis, allowing businesses to respond swiftly to changing conditions and maintain optimal inventory levels.

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Inventory Optimization

Balance service levels and inventory costs effectively. ketteQ’s inventory optimization tools utilize multi-echelon and multi-item analysis to ensure the right products are available at the right locations, minimizing waste and maximizing efficiency.

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Ensure high service levels with intelligent parts management. ketteQ’s service parts planning addresses complex part chaining and repair order planning, providing visibility and control over service inventory to meet customer expectations consistently.

Service Parts Planning

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Improve order fulfillment accuracy and efficiency. ketteQ’s fulfillment and allocation solution uses real-time data and AI-driven insights to manage resource distribution, ensuring timely deliveries and optimal customer satisfaction.

Fulfillment and Allocation

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Gain end-to-end visibility and proactive control over your supply chain. ketteQ’s control tower provides real-time monitoring, exception management, and advanced analytics, empowering organizations to make data-driven decisions and respond effectively to disruptions.

By integrating these functional areas, ketteQ enables organizations to build a resilient, responsive, and intelligent supply chain ecosystem that complements existing systems and
prepares them for future challenges.

Control Tower

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Alignment.
Shared Vision. Real Results.

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Scott Sheldon + ketteQ

One partnership, complete value

Scott Sheldon and ketteQ combine world-class planning technology with proven supply chain and business transformation expertise.

Plan smarter, act faster

Our solutions connect strategy to execution — turning complex supply chain challenges into clear, confident decisions.

With you every step of the way

From design and implementation to optimization, we work together to deliver lasting impact and ongoing success.

Research Deep Dive

See what industry leaders and customers are saying about ketteQ — from capabilities to outcomes.

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The Greenery partnered with ketteQ to revolutionize produce distribution optimizing inventory, demand forecasting, and operational efficiency to deliver fresher produce—faster and smarter.

Read Case Study >
alliance consumer group logo

ACG enhances forecasting and inventory planning with ketteQ, streamlining operations and improving delivery precision.

Read Case Study >
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NCR Voyix accelerates supply chain transformation with ketteQ, enhancing forecast accuracy and driving revenue growth.

Read Case Study >
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HVAC equipment and control systems leader achieves 10% increase in On-Time Deliveries and improved inventory management.

Read Case Study >
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How adaptive planning fueled success for cosmetics manufacturer.

Read Case Study >
670845b7a95106cb73a84838 ketteq logo trimble transportation

Trimble Transportation accelerates supply chain efficiency and forecast precision.

Read Case Study >
67084587a95106cb73a827cc ketteq logo partstown

How adaptive planning fueled success for restaurant parts leader.

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MobilityWorks saves $4.7 million in first 6 months with ketteQ.

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Dental care innovator achieves $17m inventory reduction and 150% productivity boost.

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Climate control leader cools down inventory chaos to reduce inventory 10%, while driving double-digit revenue growth.

Read Case Study >
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Optimizing Inventory, Boosting Efficiency, and Driving Sales with ketteQ’s Adaptive Planning Platform.

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Product Reviews Directly from ketteQ Customers

5.0

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Review Source:

Product: ketteQ

Our Labs Leverages APS for Planning Operations and S&OP Improvements

Reviewed on Feb 6, 2025

Reviewer Function:
Supply Chain

Company Size:
50M – 250M USD

Industry:
Manufacturing Industry

From the beginning we knew that we needed an APS to help improve the scalability of our supply chain operations. In just six months we achieved what we believed would take a year: 50% improvement in planner allocation productivity. ketteQ enabled our Labs to reduce S&OP cycle …

5.0

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Review Source:

Product: ketteQ

ketteQ’s Exceptional User Experience and Compatibility with Salesforce

Reviewed on Sep 11, 2024

Reviewer Function:
Sales and Business
Development

Company Size:
3B – 10B USD

Industry:
Software Industry

The ketteQ team is always extremely helpful. During the sales process, they took time to really understand our unique business requirements and ensured the delivery met our needs. Every team member we encountered through the implementation was familiar with our processes and …

5.0

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Review Source:

Product: ketteQ

Exploring the Advantages of ketteQ’s Transparent Reporting Tools

Reviewed on Jul 22, 2024

Reviewer Function:
Supply Chain

Company Size:
30B + USD

Industry:
IT Services Industry

One difference I see in ketteQ is the fact that they are built with open and standard tools and architecture. This has many advantages, like the fact that my IT organization can use any reporting tool, directly to its data set. And the fast path to using open AI technology is another big one.

5.0

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Review Source:

Product: ketteQ

Not just another software provider! They are strategic leaders in SCM

Reviewed on Jun 19, 2024

Reviewer Function:
Management / Business 
Consulting

Company Size:
3B – 10B USD

Industry:
Manufacturing Industry

True strategic partners and are committed to the success of their clients. They assigned a highly experienced deployment team to ensure all of the organizational goals were achieved during the on-boarding and go-live process. Our clients have seen a benefit of lower inventroy and a quick …

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ketteQ: An Adaptive Supply Chain Planning Solution Founded in the Modern Age

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ketteQ’s Announced Dubai Product Release

Read Article >
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How ketteQ & The Greenery Transformed Food Supply Chains

Read Article >
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ketteQ Supply Chain Planning – S&OP, Demand, Supply, Inventory & Service Parts

Read More >
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ketteQ & Salesforce: Learn about the power of ketteQ and the Salesforce Ecosystem.

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ketteQ and Salesforce Manufacturing Cloud Come Together to Deliver Complete Supply Chain Planning Solution for Manufacturers

Read More >
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How ketteQ + Salesforce Deliver Results Faster Than Legacy Supply Chain Systems

Read More >

Autonomous Supply Chain Planning: The Beginning of a New Era

Transforming Supply Chain Planning

Introducing: ketteQ’s Dubai Release

Let's Talk

You want a more agile, efficient supply chain. Let’s turn that vision into reality. With the right technology and strategy, we make it happen.

Supply Chain Better. Together.

Contact Us

Case study content adapted from ketteQ.
All rights remain with the original publisher. For the full original article, visit ketteQ’s website.

Growing a Fresh Future: The Greenery Partners with ketteQ to Revolutionize Produce Distribution

The Greenery partnered with ketteQ to revolutionize produce distribution optimizing inventory, demand forecasting, and operational efficiency to deliver fresher produce—faster and smarter.

The Greenery, a Netherlands-based international supplier and distributor of fresh fruits and vegetables, faced increasing complexities in balancing supply and demand. With over 350 products distributed to 60 countries and partnerships with approximately 1,300 suppliers (growers) and over 8,000 customers, based on consolidated site groupings from their database, The Greenery needed a modernized approach to inventory and supply chain planning. Their reliance on manual spreadsheet-based processes was no longer sustainable, leading to inaccurate forecasts, missed fill dates, and unnecessary product waste.

Seeking a next-generation planning solution, and with the support of Netherlands-Based Balanced Force, The Greenery chose ketteQ as the first application deployed on its Salesforce platform, integrating seamlessly with a planned migration to Rootstock’s ERP and Salesforce Manufacturing Cloud.

Challenge

The Greenery operates within a highly seasonal environment where demand fluctuates based on weather patterns, and daily price changes require rapid decision-making. Managing a complex, many-to-many network of approximately 1,300 suppliers (growers) and over 8,000 customers without real-time visibility made balancing supply and demand difficult. Reliance on manual planning processes led to inefficiencies, forecasting inaccuracies, and operational constraints.

 

Solution

ketteQ provided The Greenery with an adaptive and AI-driven supply chain planning solution, seamlessly integrating with their existing Salesforce and Rootstock ERP ecosystem. The solution introduced AI- and ML-powered forecasting, enabling scenario modeling and real-time demand and supply balancing. By optimizing their S&OP workflow and integrating scenario planning capabilities, ketteQ allowed The Greenery to better anticipate shifts in demand, streamline operations, and minimize waste.

With a flexible and scalable architecture, the solution also facilitated enhanced collaboration across departments. The integration with Salesforce provided sales reps with direct access to real-time supply and demand insights, ensuring informed decision-making. Furthermore, external factors such as weather conditions were incorporated into forecasting models, enabling The Greenery to improve planning accuracy and enhance supply chain resilience.

“The ketteQ solution is exceptionally adaptable and well-suited to our unique requirements today and in the future,” said Pablo van Vierzen, Business & Transformational Lead at The Greenery. “We were looking for a next-generation planning solution built on Salesforce that would enable us to make full use of AI and ML to optimize our supply chain, and ketteQ checked all the boxes.”

Results

Enhanced forecasting accuracy has led to a reduction in stockouts and excess inventory, while better inventory management has minimized waste and repacking fees. Real-time availability checks and improved collaboration between stakeholders have enhanced operational efficiency and decision-making. Scenario-based planning enables The Greenery to dynamically adjust supply and demand, ensuring seamless operations in fluctuating market conditions.

The Greenery’s adoption of ketteQ marks a strategic shift towards digital transformation in the produce industry. By leveraging real-time data, predictive analytics, and AI-powered scenario modeling, The Greenery is positioning itself to navigate supply chain disruptions more effectively, optimize resource utilization, and drive greater operational agility.

“We’re excited to welcome The Greenery to our growing list of customers who have made the strategic decision to transition from legacy planning to adaptive planning,” said Mike Landry, CEO of ketteQ. “Our solutions will give The Greenery the visibility and efficiency needed to plan for every possibility, reduce waste, and elevate service levels.”

The Greenery’s implementation showcases the strength of the Salesforce ecosystem in transforming supply chain operations. By working with EU-based partner Balance Force and embracing a “crawl, walk, run” transformation approach, The Greenery is demonstrating the power of platform-driven innovation in the food distribution industry.

Case study content adapted from ketteQ.
All rights remain with the original publisher. For the full original article, visit ketteQ’s website.

Shining Bright: How Alliance Consumer Group Transformed Supply Chain Planning with ketteQ

ACG enhances forecasting and inventory planning with ketteQ, streamlining operations and improving delivery precision.

Overview

Alliance Consumer Group (ACG), a leading multinational consumer products company, designs and distributes some of the most recognizable brands in the market, including NEBO flashlights, TRUE pocket tools, Skeeter Hawk pest defense, and iPROTEC firearm accessories. With a distribution network spanning 50,000 retail locations and operations in over 50 countries, ACG needed a modern supply chain planning solution to enhance visibility, optimize inventory, and improve demand forecasting.

 

“With ketteQ’s cloud-based offerings, we’ve unlocked unparalleled flexibility and scalability in our sales and operations planning (S&OP). Between seamless integrations and an intuitive user interface, we can now streamline our processes, adapt swiftly to market demands, and drive sustainable growth while also delivering superior service to our customers and retail partners.”

Phil Laster
COO and CIO, ACG Brands
 

Challenge

As ACG expanded its footprint, legacy planning tools struggled to keep pace with its complex and fast-moving operations. The company faced:

  • The need for real-time promise dates to take orders and ensure on-time and in-full (OTIF) order fulfillment. 
  • Inaccurate demand forecasts, particularly for new product introductions.
  • Inefficiencies in replenishment planning, leading to either excess inventory or stockouts.
  • A lack of real-time visibility into supply chain operations, making it difficult to anticipate and react to market shifts.

Recognizing the urgency of these challenges, ACG’s Chief Operating Officer and Chief Information Officer, Phil Laster, sought a solution that could integrate seamlessly with Salesforce while delivering adaptive, AI-powered planning capabilities.

 

Solution

Phil Laster discovered ketteQ on the Salesforce AppExchange and immediately saw the potential for transformation. ACG partnered with ketteQ to deploy its cloud-based supply chain planning platform, leveraging AI and machine learning to drive real-time decision-making and automation.

With ketteQ’s PolymatiQ™ solver, ACG gained:

  • Real-time promise date generation – As soon as an opportunity in Salesforce Sales Cloud reaches a certain stage, ketteQ instantly calculates and assigns an accurate promise date, empowering the sales team with reliable delivery commitments.
  • Improved fulfillment decisions and process – ketteQ takes the planning analytics into the execution process at the end of the supply chain to best deliver changing priorities and commitments
  • Enhanced demand forecasting – AI/ML-driven forecasting techniques provided deeper insights into demand patterns, especially for new product introductions and demand sensing.
  • Optimized inventory planning – The system automatically balances stock levels to ensure high fulfillment rates while reducing excess inventory.
  • Seamless collaboration – Integration with Salesforce allowed for improved coordination between sales and operations teams, ensuring alignment between forecasts and actual demand.

According to Phil Laster, “We transitioned from static reports to real-time data, enabling salespeople to make reliable commitments to customers.”

 

Results

ACG’s adoption of ketteQ’s supply chain planning solutions delivered transformative results:

  • Improved Forecast Accuracy – AI-driven insights provided better predictions, reducing demand variability.
  • Increased Sales & Service Efficiency – Instant promise dates streamlined operations and enhanced customer satisfaction.
  • Faster Decision-Making – Automated scenario modeling enabled ACG to proactively adjust to market shifts.
  • Scalability & Growth – ACG is now positioned for further expansion, with opportunities to scale Salesforce licenses and optimize additional operational areas.

 

Phil Laster emphasized the importance of process over technology, stating, “It became more about the process and the people and less about the tool. The tool became an enabler.”

Additionally, the ability to run multiple scenario simulations was a game-changer. “We love the scenario opportunities to run multiple scenarios, look at sensitivities, and make informed decisions as a group,” Laster noted.

Why It Matters

ACG’s success underscores the power of AI-driven, adaptive supply chain planning. By integrating ketteQ’s technology, the company not only modernized its operations but also established a competitive edge in a dynamic global market.

“With ketteQ’s cloud-based offerings, we’ve unlocked unparalleled flexibility and scalability in our sales and operations planning (S&OP). Between seamless integrations and an intuitive user interface, we can now streamline our processes, adapt swiftly to market demands, and drive sustainable growth while also delivering superior service to our customers and retail partners.” — Phil Laster, COO and CIO, ACG Brands

Looking Ahead

As supply chain challenges continue to evolve, ACG’s investment in AI-powered planning ensures long-term agility and resilience. With ketteQ, the company has transformed its supply chain from reactive to proactive, setting a new standard for operational efficiency and customer service in the consumer goods industry.

For companies still relying on legacy planning tools, ACG’s journey is a compelling case for the future of supply chain planning. The time to modernize is now.

Discover how ketteQ can help your business transform its supply chain at ketteQ.com.

Case study content adapted from ketteQ.
All rights remain with the original publisher. For the full original article, visit ketteQ’s website.

NCR Voyix

NCR Voyix accelerates supply chain transformation with ketteQ, enhancing forecast accuracy and driving revenue growth.

Overview

NCR Voyix, a global leader in point-of-sale (POS) equipment and solutions for retail and restaurants, boasts $8 billion in revenue and a presence across multiple markets. Headquartered in Atlanta, the company faced challenges with its existing supply chain planning tools, relying on Oracle Cloud Planning, which replaced Kinaxis a few years earlier, with suboptimal results. Meanwhile, their sales organization was already leveraging Salesforce, positioning ketteQ’s adaptive planning solutions as a logical fit.

Challenge

NCR Voyix’s supply chain planning was a labor-intensive process, requiring the efforts of 200 planners to manage operations spanning manufacturing, distribution, and service. With outdated systems, slow response times, and limited forecasting capabilities, NCR struggled to meet the demands of its dynamic business environment. Critical challenges included:

  • Improving promise dates and on-time delivery.
  • Enhancing forecast accuracy to align supply with demand.
  • Streamlining workflows to boost user satisfaction and productivity.

 

Solution

ketteQ delivered a tailored solution designed to address NCR Voyix’s specific needs, including:

  • Demand Planning: Leveraging Salesforce data, economic indicators, and advanced analytics to create accurate, predictive forecasts.
  • Improved Workflows: Streamlining processes to enhance usability and efficiency across teams.  
  • Scalable Architecture: A future-proof platform enabling seamless expansion into revenue, supply, and service parts planning.

 

Results

NCR Voyix experienced transformative results within a short period:

  • Improved Forecast Accuracy: Leveraging Salesforce and market indicator data to align forecasts with sales and economic trends.
  • Enhanced User Experience: Teams praised the intuitive interface and faster response times compared to previous systems.
  • Revenue Growth Potential: Enabled proactive planning to identify revenue opportunities, including product bundling and cross-selling.
  • Accelerated Time-to-Value: From introduction to signed contract in just five months, underscoring the efficiency of ketteQ’s approach.

 

At the 2025 Salesforce Manufacturing Summit, Brian Gilchrist added, “NCR Voyix is now moving faster on the front end and more accurately on the backend, thanks to ketteQ’s innovative platform.”

Case study content adapted from ketteQ.
All rights remain with the original publisher. For the full original article, visit ketteQ’s website.

Turning Up Efficiency, Turning Down Costs: How Johnson Controls Transformed Service Operations

HVAC equipment and control systems leader achieves 10% increase in On-Time Deliveries and improved inventory management.

Overview

Johnson Controls (JCI) has always believed in setting the industry standard for HVAC equipment and control systems. Known for their unwavering commitment to quality, JCI’s extensive portfolio includes everything from parts and installations to repairs and maintenance, supported by a global team of experts and network of distributors and dealers. But, with double-digit growth each year, JCI realized they needed something more—an edge that would allow them to streamline operations while continuing to deliver exceptional service to every partner and customer. By turning to ketteQ’s adaptive supply chain planning solutions, they found exactly what they needed to stay ahead in a rapidly evolving industry.

At a glance

  • Leading global provider of HVAC systems with a comprehensive portfolio of services, including parts, installations, repairs, and maintenance.
  • Addressed operational complexities of rapid growth by implementing ketteQ’s adaptive planning solution.
  • Achieved a 10%+ increase in On-Time Deliveries with proactive demand planning.
  • Improved inventory management, increasing stocked parts by 55% without additional floor space or capital investment.
  • Enhanced cross-department collaboration through a single, Salesforce-enabled platform.
  • Freed up planners’ time for strategic forecasting by reducing reactive backorder management tasks.

‍

Challenge

Growth was on the horizon, and JCI knew the stakes. Their decades of HVAC experience had taught them that growth brings complexity. To stay true to their mission of superior customer service, they would need to outsmart the common pitfalls of rapid expansion.

For JCI, the challenges loomed large:‍

  • ‍Lost revenue: Field technicians often had to source parts from local suppliers to meet customer demands, leading to inconsistent inventory control.‍
  • Aging inventory: Excess parts sat unused, tying up valuable resources and inflating holding costs.‍
  • Backorder firefighting: Time spent scrambling for backorders and quick fixes distracted from long-term, strategic planning.

Each challenge underscored a need for a solution that wasn’t just reactive but proactive, helping them anticipate issues and transform these pain points into strengths.

 

Solution

JCI found its answer in a partnership with ketteQ, powered by the PolymatiQ™ Solver. ketteQ’s platform didn’t just promise improved inventory management; it offered real-time adaptability and intelligence that made it possible for JCI to take control of its service parts planning like never before. With ketteQ, JCI could now anticipate customer needs, manage inventory efficiently, and collaborate across departments for a more unified approach to operations.

The partnership’s standout benefits included:

  • Real-time adaptability: ketteQ’s AI-driven platform gave JCI the agility to respond instantly to market shifts, ensuring that the right inventory was on hand precisely when it was needed.
  • Cross-functional collaboration: By bringing planners and buyers onto a shared platform, ketteQ helped standardize processes and foster deeper collaboration, transforming how JCI’s teams worked together.
  • Scalable, Salesforce-enabled architecture: ketteQ’s cloud-native system integrated seamlessly across JCI’s units, giving them a unified, scalable deployment that matched their growth trajectory.

 

Results

For JCI, ketteQ’s adaptive, AI-powered solution has become an essential part of their growth story. By making their service parts planning smarter, more agile, and deeply collaborative, they’ve unlocked new levels of efficiency and customer satisfaction. ketteQ didn’t just provide a platform; they delivered a transformative tool that ensures JCI is ready for whatever comes next—positioning them to lead the HVAC industry well into the future.

‍

Case study content adapted from ketteQ.
All rights remain with the original publisher. For the full original article, visit ketteQ’s website.

Polishing the Process: Cosmetica’s Supply Chain Makeover

How adaptive planning fueled success for cosmetics manufacturer

Overview

Cosmetica isn’t just any manufacturer—it’s where innovation meets beauty, crafting the latest cosmetics for some of the biggest brands in the industry. Known for their expertise inlow-volume, high-mix production, Cosmetica’s supply chain is more than just a support function; it is a critical part of their brand identity. With every new product and custom blend, Cosmetica’s supply chain team delivers samples and small-batch runs that delight their customers. Yet, beneath this shine, their supply chain operations needed a boost to keep up with growth and the complexities of their high-mix environment.

For Cosmetica, maintaining its edge in a competitive market meant finding a solution that could help them stay agile while delivering flawless performance—a solution that could streamline their complex processes and enable them to meet the needs of their most demanding clients.

At a glance

  • Serves global beauty brands with innovative, high-mix, low-volume production.
  • Leveraged Salesforce-native platform to integrate demand, inventory, and supply planning.
  • Achieved accurate, data-driven forecasting with reduced manual effort.
  • Enhanced visibility and responsiveness across supply chain operations.
  • Minimized inventory waste and optimized storage through precise planning.
  • Enabled on-time, in-full delivery with improved lead time accuracy, boosting client satisfaction.

 

Challenge

In the world of cosmetics manufacturing, success hinges on precision. With high-mix, low-volume (HMLV) production, Cosmetica’s supply chain juggled a vast array of materials, each with its own lead time, expiration date, and storage requirements. Managing this intricate operation with legacy systems and manual processes had become a burden, slowing down their ability to respond to changing demands.

Each time the team encountered a delay, missed forecast, or overstocked inventory, costs rose—and customer satisfaction dipped. Forecasting became a game of guesswork, with unpredictable lead times and rising costs adding to the strain. Cosmetica needed a solution that could adapt to their unique needs, enhancing both the accuracy and agility of their supply chain.

 

Solution

In their search for a transformative solution, Cosmetica found ketteQ, a supply chain partner adaptable and precise as the products they crafted. By choosing ketteQ’s Demand, Inventory, and Supply Planning solutions, alongside the Control Tower and Work Order Management tools, Cosmetica could finally reimagine their operations from end to end.

Built and deployed on Salesforce, ketteQ’s solutions provided Cosmetica with a single, integrated platform for tracking everything from demand signals to production timelines. Now, the entire team had instant access to real-time data and scenario analyses, helping them anticipate challenges, adjust workflows, and keep operations flowing smoothly.

Most importantly, ketteQ’s technology understood the specifics of Cosmetica’s world—like the expiration dates on materials and the small-batch, make-to-order approach that defined their products. With a clear line of sight across all operations, Cosmetica could now streamline its planning, reduce excess inventory, and respond faster to client demands, all while keeping costs in check.

Ultimately, ketteQ’s cloud-based solutions harness the right data and scenarios needed for much faster, more accurate planning to best meet on-time and in-full demand with lower inventory levels and costs. Keeping pace with the delivery needs and plans of their OEM customers with an adaptive planning platform that handles the dynamic and collaboration is an essential part of Cosmetica’s success.

 

Results

The partnership with ketteQ has brought a glow to Cosmetica’s supply chain that even their customers have noticed. With streamlined processes, accurate forecasting, and improved visibility across departments, Cosmetica is achieving what once seemed impossible:

  • Efficiency and Cost Savings: Reduced manual effort and improved forecast accuracy results in fewer errors, lower costs, and faster response times.
  • On-Time, In-Full Delivery: Reliable planning tools enable higher-precision lead time forecasts, enhancing customer satisfaction.
  • Enhanced Inventory Management: Improved forecast accuracy and alignment with inventory enables Cosmetica to minimize waste and optimize storage costs.
  • End-to-End Visibility: A 360° view of operations empowers Cosmetica to make informed, strategic decisions that drive growth.

With ketteQ, Cosmetica’s supply chain is no longer behind the scenes—it’s a polished, precision-engineered powerhouse, keeping the company one step ahead in the ever-evolving world of beauty.

Case study content adapted from ketteQ.
All rights remain with the original publisher. For the full original article, visit ketteQ’s website.

Steering to peak performance

Trimble Transportation accelerates supply chain efficiency and forecast precision.

Overview

Trimble Transportation is a part of Trimble, a global industrial technology leader transforming multiple industries, including transportation, agriculture, and construction. With over 2,000 patents and a presence in more than 150 countries, Trimble’s innovative solutions empower businesses to work smarter and more efficiently. However, even an industry pioneer like Trimble faces challenges when outdated, manual processes impede efficiency.

Faced with fragmented data management and inefficient sales forecasting, Trimble Transportation needed a modern supply chain planning solution that could keep pace with its dynamic business environment. Seeking to overcome these hurdles, they turned to ketteQ’s Adaptive Supply Chain Planning solution, which streamlined operations, provided real-time insights, and eliminated inefficiencies.

At a glance

  • Utilized in 150+ countries worldwide for industries including agriculture, construction, and infrastructure.
  • Implemented a single-entry solution to streamline operations.
  • Reduced lengthy forecasting meetings to a consensus-driven approach.
  • Enhanced visibility and demand signaling across operations.
  • Eliminated double data entry across multiple systems for greater efficiency.
  • Executives save hours each week on reporting with streamlined processes.

 

Challenge

Trimble’s SalesOps team found themselves caught in a cycle of duplicate data entry and manual forecasting using spreadsheets, leading to inefficiency and frequent errors. Weekly demand forecasting consumed a significant amount of non-productive time for the sales team, producing inconsistent results and lengthy, often unproductive meetings. The lack of a streamlined system made supply chain planning reactive and left no clear visibility into other business areas.

Recognizing the risk to their operational effectiveness, Trimble contacted ketteQ via the Salesforce AppExchange to find a solution that would enhance demand signaling and offer better cross-organizational visibility.

 

Solution

Trimble Transportation adopted ketteQ’s PolymatiQ™-powered adaptive supply chain planning solution, deployed instantly on their existing Salesforce platform with 200 current users. KetteQ’s unique approach provided a single-entry system that eliminated the need for duplicate data entry, reducing the risk of errors and enhancing operational efficiency. With real-time responsiveness embedded in Trimble’s operations, the platform provided clear demand signals to guide decision-making, replacing guesswork with data-driven insights.

Before the implementation of ketteQ, sales executives spent hours managing fragmented data and deciphering forecasts. Now, they have real-time access to accurate demand signals, allowing them to make informed decisions quickly. The implementation also transformed weekly forecasting meetings: what used to be chaotic, time-consuming sessions became concise and focused discussions where all parties reached consensus more efficiently.

 

Results

With ketteQ’s adaptive planning solution, Trimble Transportation achieved immediate, measurable improvements:

  • 5-10% Productivity Boost‍

Sales executives reclaimed selling capacity by eliminating manual forecasting, allowing them to refocus on customer engagement and strategic initiatives.

  • Eliminated Duplicate Data Entry

Streamlined data processes significantly reduced the risk of errors, resulting in more reliable forecasts.

  • Improved Forecast Accuracy

Enhanced visibility into demand signals facilitated better planning and fostered cross-departmental collaboration between sales and supply chain teams.

  • Streamlined Meetings

Long, chaotic forecasting sessions were replaced by concise, decision-driven discussions, improving team alignment and efficiency.

By leveraging ketteQ’s PolymatiQ™ Adaptive Supply Chain Planning, Trimble Transportation moved from reactive to proactive, data-driven operations. This transition reduced risks, improved forecast accuracy, streamlined processes, and enhanced customer experiences, reinforcing their industry leadership.

Case study content adapted from ketteQ.
All rights remain with the original publisher. For the full original article, visit ketteQ’s website.

Serving up efficiency by reducing parts inventory

How adaptive planning fueled success for restaurant parts leader.

 

Overview

A leading distributor of OEM repair and maintenance parts for the restaurant and food service industries, Parts Town has grown from a small team of five to a global powerhouse of over 1,000 team members since its founding in 1987. With over $2.3 billion in revenue in 2023, Parts Town has built its success on a mission to reinvent the restaurant equipment parts industry.

By forming strategic partnerships with manufacturers, Parts Town developed an extensive inventory of OEM parts ready for rapid shipping. Their innovative approach, including launching the industry’s first mobile app, earned them a spot on the Inc. 5000 list for 13 consecutive years. However, rapid growth brought new challenges in managing inventory efficiently while maintaining momentum and supporting future expansion.

At a glance

  • One of the fastest-growing restaurant parts suppliers in the industry
  • Achieved 25% year-over-year (YoY) growth over the past decade
  • Launched the industry’s first mobile app for researching and purchasing parts
  • Implemented ketteQ’s demand and replenishment planning and scenario management solutions
  • Integrated ketteQ with Parts Town’s legacy ERP system
  • Realized a 15% inventory reduction while maintaining high service levels

 

Challenge

With an annual growth rate exceeding 25% over the past decade, Parts Town’s rapid expansion created a need for more locations and complex global supply chains. However, this growth exposed the limitations of their internal processes. Manual data extraction for planning was time-consuming and restrictive, and reliance on spreadsheet models couldn’t keep up with the scale.

Parts Town also struggled with traditional Economic Order Quantity (EOQ) calculations and min/max inventory methods, leading to inconsistent results. Without effective trigger-point planning, optimal order recommendations became challenging. The company needed an adaptive planning solution that could integrate its proprietary inventory algorithms with traditional forecasting methods to optimize inventory across hundreds of thousands of parts in multiple locations.

 

Solution

Parts Town partnered with ketteQ to implement its PolymatiQ™-powered Demand and Service Parts Planning solution, designed to adapt to changing market conditions. ketteQ’s experts conducted an in-depth analysis of Parts Town’s operations to identify areas for improvement in forecasting and planning, aligning the new solution with the company’s growth strategy.

ketteQ seamlessly integrated with Parts Town’s legacy ERP system, introducing scenario management and automated alerts for exception-based planning. This AI-powered software predicted part demand and optimized inventory across distribution centers, trucks, dealers, and third-party logistics (3PLs). ketteQ transformed inventory processes such as ordering, replenishment, and balancing into trigger-point decisions and time-phased plans, enhancing operational efficiency.

Additionally, ketteQ’s expert team facilitated strategy workshops and tailored approaches to support Parts Town’s growth. This ensured that the solution was not just a one-time fix but a continuously evolving system designed to meet immediate needs and foster long-term success.

 

Results

By implementing ketteQ’s PolymatiQ™-powered solution, Parts Town achieved:

  • Over 15% reduction in inventory while maintaining high service levels.
  • Seamless integration with legacy ERP systems, minimizing disruption during the transition.
  • Enhanced scenario management for more strategic and proactive planning.
  • Flexibility to redeploy capital, allowing for expanded inventory breadth or cost savings.
  • Exception-based planning, enabling planners to focus on high-priority issues.

ketteQ’s PolymatiQ™-powered solution provided Parts Town with a dynamic, data-driven approach to inventory management that evolved with their growing business. By reducing inventory while maintaining high service levels, the company unlocked additional value and positioned itself for continued success.

Case study content adapted from ketteQ.
All rights remain with the original publisher. For the full original article, visit ketteQ’s website.

Mobilizing efficiency

MobilityWorks saves $4.7 million in first 6 months with ketteQ.

Overview

MobilityWorks is the largest adaptive vehicle provider in the United States,offering wheelchair-accessible vehicles to the more than 16 million individuals with disabilities in the country. MobilityWorks has more than 90 locations across the U.S. and maintains the largest inventory of wheelchair-accessible vehicles in the nation.

To live up to their “Be There” motto, it’s essential for the company’s supply chain to run smoothly and efficiently to ensure proper inventory across all locations.They also need to keep costs down to achieve their financial objectives and to better serve their clients.

At a glance

  • Largest adaptive vehicle provider in the U.S. with 95 locations
  • Struggled with inventory management and transfer costs
  • Partnered with ketteQ and Salesforce to optimize supply chain planning
  • Reduced inventory cost by $4.7 million in the first 6 months
  • 5% inventory reduction and 4% fill rate improvement
  • 46% in daily stock out alert reduction in the first year

 

Challenge

Inventory availability and cost concerns were the key challenges that pushed MobilityWorks to find a modern supply chain management and visibility system. Because their existing supply chain processes didn’t provide a clear enough picture of their entire network, they found themselves either carrying too much inventory or lacking the right inventory on the lot to satisfy customer requests. This lack of insight into which vehicles needed to be at which locations at specific times also created higher transfer costs.

 

Challenge

Inventory availability and cost concerns were the key challenges that pushed MobilityWorks to find a modern supply chain management and visibility system. Because their existing supply chain processes didn’t provide a clear enough picture of their entire network, they found themselves either carrying too much inventory or lacking the right inventory on the lot to satisfy customer requests. This lack of insight into which vehicles needed to be at which locations at specific times also created higher transfer costs.

 

Results

ketteQ delivered complete visibility to MobilityWorks in-store inventories in just six months.

“With ketteQ, we have complete visibility to our in-store inventories. With that and a systematic reliance on ketteQ’s replenishment recommendations, in just one year we have realized a 46% reduction in daily stocking alerts without increasing same-store inventory levels, all while improving gross margin retention.”
– Sorenson

Overall, MobilityWorks gained several major benefits from their partnership with ketteQ:

  • Reduced inventory cost by $4.7 million, in the first 6 months
  • Improved fill rate by 5% in the first 6 months
  • 46% reduction in daily stocking alerts inthe first year
  • Increased revenue and decreased costs
  • Improved supply chain management efficiency and visibility
  • Lower inventory levels
  • Improved productivity
  • Complete visibility to in-store inventories

 

ketteQ’s solution gives MobilityWorks the ability to plan and execute its entire supply chain network with greater efficiency and accuracy. This ensures MobilityWorks can continue to “Be There” for its clients across the U.S.

Case study content adapted from ketteQ.
All rights remain with the original publisher. For the full original article, visit ketteQ’s website.

Brushing up the supply chain to master inventory management

Dental care innovator achieves $17m inventory reduction and 150% productivity boost.

Overview

quip has rapidly emerged as a disruptor in the dental care industry with sleek, design-forward electric toothbrushes and a customer-centric approach. Their mission to make better oral health care accessible is supported by products available online and in retail stores, as well as a subscription service that accounts for 20% of their overall demand.

As their customer base and product lines grew, so did the complexity of their supply chain. To maintain growth without compromising efficiency or customer satisfaction,quip turned to ketteQ and its PolymatiQ™ Solver for an adaptive supply planning and inventory management solution.

 

Challenge

quip’s rapid growth posed a critical challenge: their legacy system supply chain planning system struggled to keep pace with their dynamic market. The rigidity of their existing planning system limited accurate forecasting and optimal inventory management, resulting in sub optimalfill rates and excess stock.

quip faced a unique dual-demand structure: predictable subscription orders and variable new sales through online and retail channels. Their legacy system was not designed to handle these distinct streams effectively, leading to inefficiencies. To sustain growth and meet customer demands, they needed a flexible and intelligent solution capable of adapting to both subscription and market-driven demands.

At a glance

  • Provides electric toothbrushes and other dental care products both online and in stores
  • Trusted Salesforce Customer
  • Implemented ketteQ for supply planning, aiming to reduce inventory and boost fill rates
  • ketteQ created dual forecasts: one for predictable subscriptions and another for general sales
  • Achieved a $17 million inventory reduction
  • Realized a 150% productivity increase with fewer planners required

 

Solution

quip partnered with ketteQ to leverage the power of the revolutionary PolymatiQ™ Solver which employs AI, machine learning, and predictive analytics to dynamically adapt to market changes, providing highly responsive supply chain planning. ketteQ worked closely with quip to quickly implement a solution tailored to their needs, allowing them to create two distinct forecasts: one for subscription demand and another for new sales.

PolymatiQ’s ™ high-speed scenario analysis and adaptive tuning enabled quip to quickly adjust to demand fluctuations, aligning their supply chain more closely with customer needs. By separating forecasts and applying intelligent scenario analysis, quip significantly reduced the risks of over- or under-stocking.

 

Results

By implementing ketteQ’s PolymatiQ™Solver, quip experienced a transformative impact on their supply chain performance.

  • $17 Million Inventory Reduction

By separating subscription and new sales forecasts, quip streamlined their operations, improving cash flow and reducing excess stock

  • 150% Productivity Increase

Enhanced efficiency allowed quip to manage supply planning with a smaller team, freeing up resources for strategic initiatives.

  • Enhanced Fill Rates

Improved forecasting accuracy ensured faster and more reliable customer deliveries, strengthening quip’s reputation for quality and service.

  • Strategic Resource Allocation

Reduced reliance on manual planning enabled quip to focus more on growth and innovation, setting the stage for continued market success.

ketteQ’s PolymatiQ™ solution didn’t just provide a new tool—it transformed quip’s entire approach to supply chain management. By embracing anadaptive, data-driven model, quip is now positioned to continue its rapid growth and deliver the quality products their customers love.

Case study content adapted from ketteQ.
All rights remain with the original publisher. For the full original article, visit ketteQ’s website.

Breezing to peak inventory performance

Climate control leader cools down inventory chaos to reduce inventory 10%, while driving double-digit revenue growth.

Overview

Carrier, a global leader in climate control solutions, operates on a massive scale with 51 factories, 39 research and design centers, and over 53,000 employees serving customers in more than 180 countries. In the Asia-Pacific (APAC) region, where the company generates over $5.3 billion in annual revenue, Carrier’s operations are complex, requiring precise inventory management to maintain customer satisfaction and operational efficiency.

Headquartered in Shanghai and Singapore, Carrier’s APAC operations are critical to its global success. The fast-paced HVAC industry presents unique challenges, especially in managing the supply of spare parts. Efficient inventory management is essential to ensure timely part availability, avoid stockouts, and support seamless operations. Recognizing the need for a more sophisticated, adaptive approach, Carrier turned to ketteQ to optimize its supply chain planning and transform its inventory management.

At a glance

  • $22.1B in net sales (2023), with 75+brands
  • Leveraged ketteQ’s demand, inventory, and supply planning solutions
  • Implemented automated supersession planning for streamlined operations
  • Developed a specialized strategy to manage slow-moving inventory
  • Delivered a 10% inventory reduction through optimized planning
  • Contributed to double-digit revenue growth

 

Challenge

Carrier initially relied on a manual, spreadsheet-based service parts planning approach that struggled to accurately predict and manage inventory shortages, especially for slow-moving parts crucial to HVAC systems. This outdated method made it difficult for Carrier to respond efficiently to market demands, leading to potential stockouts and operational disruptions. Additionally, the lack of advanced forecasting tools affected their operations in China and Singapore, causing inefficiencies and delayed part availability.

Carrier required an adaptive service parts planning solution capable of enhancing demand forecasting and optimizing inventory management for their HVAC products in key APAC markets. This upgrade was essential to ensure timely part availability, boost customer satisfaction, andsupport Carrier’s global operations.

 

Solution

Carrier partnered with ketteQ to implement its PolymatiQ™-powered Service Parts Planning solution. This dynamic, AI-driven system supports adaptive supply chain planning by evolving with market changes. PolymatiQ™ provided Carrier with real-time, automated scenario analysis, allowing proactive responses to demand fluctuations.

ketteQ transitioned Carrier from manual, spreadsheet-based planning toa fully automated system, featuring a predictive alert engine that prioritizes real-time alerts for potential stockouts. This planning-by exception approach boosted productivity, reducing time spent on routine tasks and enhancing response times.

Additionally, PolymatiQ™ introduced a strategy for managing slow moving parts using advanced statistical techniques to optimize stock levels. This data-driven approach minimizes inventory costs while maintaining desired service levels, ensuring efficient resource allocation without compromising availability.

 

Results

With the deployment of ketteQ’s PolymatiQ™-powered solution, Carrier experienced significant improvements:

  • Reduced inventory by 10%, optimizing stock levels without compromising availability
  • Achieved double-digit revenue growth through better demand planning and execution.
  • Streamlined part transitions with automated supersession planning,minimizing disruptions.
  • Enabled proactive issue management with customized alerts and workflows.
  • Integrated demand, inventory, and supply planning for a more holistic approach to supply chain management.
  • Enhanced efficiency in managing slow moving inventory, ensuring resource allocation aligns with service goals.

 

The successful implementation laid the foundation for a growing partnership between Carrier and ketteQ. Due to these impressive results, Carrier has expanded the use of ketteQ’s solutions to 20 of their brands and planning teams around the world, solidifying ketteQ’s role as a trusted partner in their global operations.

Case study content adapted from ketteQ.
All rights remain with the original publisher. For the full original article, visit ketteQ’s website.

Bubbling to the top of their game

Optimizing Inventory, Boosting Efficiency, and Driving Sales with ketteQ’s Adaptive Planning Platform.

Overview

Coca-Cola Bottlers Japan Inc. (CCBJI), the largest Coca-Cola bottler in Japan, produces and distributes 90% of Coca-Cola’s products nationwide. With over a million vending and fountain equipment pieces in their network, efficient management of these assets is vital. Vending machines and fountains contribute to 40% of total product demand in Japan, emphasizing the importance of operational efficiency. As a Salesforce customer, CCBJI sought to modernize its operations to meet growing market demands.

Relying on manual processes and decentralized decision-making, the company needed an adaptive planning solution powered by cutting-edge AI technology to streamline operations, improve inventory management, and boost productivity. They turned to ketteQ and its revolutionary PolymatiQ™-powered solutions to achieve these objectives.

At a glance

  • Largest bottler in Japan
  • Vending and fountain drinks represent 40% of the total demand for Coke products in the country
  • Using Salesforce-enabled ketteQ demand, inventory and supply planning, Coke Japan achieved enhanced inventory availability
  • Field technicians use ketteQ solution on their iPads, giving them better visibility and efficiency in scheduling repairs
  • Achieved a 6% increase in first-time fix rate
  • 15% reduction in inventory

 

Challenge

Before ketteQ, CCBJI struggled to manage its extensive network of vending machines and fountain equipment. Over 1,200 field service technicians manually handled demand, inventory, and delivery planning, leading to inefficiencies, delayed responses, and sales losses. Lacking accurate forecasting, they maintained high inventory to avoid stockouts, tying up resources. Decentralized decision-making caused inconsistencies, with technicians using personal judgment for parts ordering. Their manual, spreadsheet-based planning processes were error-prone and slow, limiting responsiveness to market changes. CCBJI needed an integrated, AI-driven solution to centralize operations, provide real-time visibility, and dynamically adjust plans to meet changing market demands.

 

Solution

ketteQ delivered a comprehensive Service Parts Planning solution integrated with its AI-powered Demand Planning and Forecasting platform, built on Salesforce and AWS. Central to this solution was ketteQ’s revolutionary PolymatiQ™ solver, utilizing AI, machine learning, and predictive analytics to evolve with market conditions. This adaptive solver provided CCBJI with a unified view of demand, inventory, and supply chain operations, enhancing decision-making through real-time insights.

Technicians were equipped with iPads running the ketteQ solution, which harnessed the PolymatiQ™ solver’s capabilities to offer up-to-the-minute data on parts availability, demand forecasts, and repair schedules. This increased visibility empowered technicians to make informed, data-driven decisions on the go, improving service efficiency and reducing downtime. The ketteQ platform supported CCBJI’s complex, multi-echelon distribution network, centralizing inventory management and ensuring parts availability precisely when and where needed.

The PolymatiQ™ solver’s advanced scenario analysis and tuning enabled CCBJI to prioritize refurbished or repaired parts, reducing costs and supporting sustainability initiatives. Automated workflows replaced manual planning, improving accuracy, reducing effort, and accelerating response to market changes.

 

Results

Implementing ketteQ’s PolymatiQ™-driven solution delivered significant operational and financial improvements for CCBJI:

  • 15% Reduction in Inventory

Centralized inventory management and the solver’s accurate demand forecasting reduced excess stock, freeing up resources and lowering costs.

  • 6% Increase in First-Time Fix Rates

Enhanced visibility into parts availability and repair schedules, powered by the PolymatiQ™ solver, allowed technicians to complete repairs more efficiently, reducing equipment downtime and improving customer satisfaction.

  • Improved Technician Productivity

With real-time data access, technicians increased efficiency in scheduling repairs, lowering overall field service costs.

  • Higher Fill Rates and Increased Sales

 

Automated workflows and PolymatiQ™-enabled forecasting ensured vending machines and fountains were consistently stocked with the right products, contributing to revenue growth.